FAQ

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped. Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. Please contact us right away: support@usaclothingmarket.com

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are: Limits on available quantities The item is out of stock Price or other listing errors Additional information is needed by our Credit and Fraud Avoidance department Unavailable carrier or shipping method Using an older browser or app version which is no longer supported We will send you an email if any part of your order is canceled or if we need more information to process your order.

Products that is a USA Clothing Market brand (USA-CM) brand can be returned within 14 days just as long as item has not been damaged in any way. After this time period, there are no refunds. Please check to see who your vendor is before requesting a return as we only return/refund items which is our own brand. Please check the product page from which you ordered to see who vendor is and read their return policies. USA Clothing Market is a marketplace for vendors to sell their clothing and accessories, therefore, all vendors will have different return/refund policies listed on their online store with us. We can cancel an order for you within 24 hours of your order, however, after this time period, you will need to reach out to the vendor for any cancellations or refund of your order. If you need help with an order, the seller you purchased your order from is the best person to help you. Sellers can help if you need to: Check your order status Update your shipping address Make a change to your order Request a refund, return, or exchange Request a cancellation Reasons for Returned Items You can return a USA Clothing Market brand item for any reason just as long as it has not been damaged in any way and must be returned with 14 days of the date you received item. How long does it take for refund? Once we inspect your return, it will take up to 7 to 10 business days to receive the refund back to the original form of payment. How will you get your money back? You will receive your refund back to the original form of payment of your USA Clothing Market brand item purchased. Any shipping fees you have paid will not be refunded and you are responsible for paying to ship your items back to us.

Unfortunately at this time, USA Clothing Market does not offer free shipping; however, we do charge the lowest cost possible for shipping charges. Each vendor on our marketplace will offer different shipping rates — some free. Please be sure to check with the vendor’s shop page for their shipping rates and policies.

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request directly on the vendor’s shop page on our marketplace. Then, you can place a new order with the correct address. If you placed an order for any of our USA Clothing Market brands, you can contact us at support@usaclothingmarket.com for delivery changes. However, once you place your order, there is only a 24 hour period before your order ships. After this time period, you will not be able to change your delivery address. In this case, please keep a lookout of your tracking information and contact your local post office..

If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here. Most orders take between 3 to 7 business days to arrive. If you ordered from a different vendor on our marketplace, you need to contact them directly via their shop page to get order status information. We are not responsible for tracking your order if you placed an order with another vendor. They will help you in tracking your order.